General Questions
What is SMART SMS API, and how does it work?
SMART SMS API is a messaging platform that bridges the gap between businesses and direct carrier access, offering a powerful, flexible, and cost-effective solution for SMS messaging.
It is built for:
- Businesses that:
- Need a direct, no-frills tool to send marketing messages without relying on an SMS platform.
- Require direct carrier access but don’t meet the strict minimum volume requirements.
- Developers who:
- Want a scalable, easy-to-integrate API for SMS messaging without platform restrictions.
- Prefer full control over SMS delivery, routing, and automation.
- Need carrier-grade reliability without being locked into high-volume commitments.
- Seek a cost-efficient alternative to traditional platforms without compromising on speed or quality.
Are you Australian-based and owned?
Yes, SMART SMS API is proudly Australian-based and owned.
What types of messages can I send with SMART SMS API (SMS, MMS, Email-to-SMS)?
You can send SMS, multimedia messages (MMS), and Email-to-SMS for various purposes.
Is sending SMS more effective than emails?
Yes, SMS typically has higher open and engagement rates than email, making it more effective for time-sensitive communication.
Is there a minimum usage requirement?
No, there is no minimum usage requirement.
Do I need technical expertise to use SMART SMS API?
Yes, SMART SMS API is made for developers who:
- Want a scalable, easy-to-integrate API for SMS messaging without platform restrictions.
- Prefer full control over SMS delivery, routing, and automation.
- Need carrier-grade reliability without being locked into high-volume commitments.
- Seek a cost-efficient alternative to traditional platforms without compromising on speed or quality.
Pricing and Billing
How does SMART SMS API charge for its services?
SMART SMS API operates on a subscription basis.
What payment methods do you accept?
We accept major credit cards and bank transfers.
Do you offer discounts for bulk SMS purchases?
Yes, we offer discounts for high-volume purchases. Click here to view Pricing.
Are there any hidden costs?
No, there are no hidden costs.
Support and Troubleshooting
How do I contact support if I have an issue?
Contact support via email, phone, or the in-platform chat.
Are there resources or tutorials available to help me get started?
Yes, guides and video tutorials are available here.
What are the most common reasons for message delivery delays?
Delays can occur due to carrier issues or flagged content.
How do I update my account details or preferences?
Update your details in the account settings.
Refer to this step-by-step guide.
Compliance and Security
How does SMART SMS API ensure compliance with data privacy laws like GDPR or CCPA?
SMART SMS API adheres to all relevant Australian regulations and ensures secure data handling.
What security measures are in place to protect my data?
Data is encrypted and stored securely on shore. Find out more here.
Does SMART SMS API store customer data, and if so, where, and for how long?
Data is stored securely and retained only as required. Find out more here.
Technical Features
What is the character amount for SMS?
One Australian SMS is 160 characters. Messages exceeding this limit will be split into multiple SMS parts, and credits will be charged based on the total number of parts in the message.
Can I send multimedia messages (e.g., images, GIFs, videos)?
Yes, multimedia (MMS) messages are supported.
Does SMART SMS API support Unicode for special characters?
Yes, Unicode is supported.
What is the maximum file size for MMS attachments?
File size is limited to 500 KB per MMS.
Can SMART SMS API send internationally?
Yes, international messaging is supported to US, UK and NZ. Fill out this form to register for international sending.
